Last updated: February 28, 2026

Introduction
This Privacy Policy describes how Hiett Benefits, formerly known as Hiett Insurance (“Hiett Benefits,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information, including information related to our SMS/text messaging services (the “SMS Program”). By interacting with us, using our website, or participating in our SMS Program, you agree to the practices described in this Privacy Policy.

Information We Collect
We may collect the following types of information:

Contact information, such as your name, email address, mailing address, phone number, and company details.

Insurance and benefits information that you or your organization provide, such as details about your coverage needs, employees, or plans.

SMS-related information, including your mobile phone number, opt-in and opt-out status, message delivery and engagement information, and the date, time, and content (or metadata) of messages sent or received.

Website and technical information, such as IP address, device identifiers, browser type, pages visited, and interaction data collected through cookies or similar technologies.

How We Use Your Information
We use personal information to:

Provide, manage, and support our insurance and employee benefits services.

Communicate with you, including by SMS, email, and phone, regarding appointments, policy or plan updates, enrollment information, renewal notices, service alerts, and customer support.

Send you educational content and limited promotional messages related to our services where permitted by law and where you have provided the appropriate consent.

Maintain records of your SMS consent and preferences to comply with carrier and regulatory requirements.

Operate, maintain, and improve our website, services, and customer experience, and to protect our legal rights and comply with applicable laws.

SMS Privacy and Use of Mobile Numbers
Your mobile number and SMS consent are used only for the purposes described in these Terms and this Privacy Policy.

We do not sell or share your mobile number or SMS opt-in information with third parties for their own marketing purposes.

We may share your mobile number and SMS-related data with service providers that help us deliver SMS messages, manage communications, or support our business operations. These providers are permitted to use your information only to provide services to us and are required to protect it appropriately.

We maintain records of your opt-in and opt-out choices as needed to demonstrate compliance and to honor your preferences.

Legal Basis and Consent
Where required by law, we rely on one or more of the following legal bases to process your personal information:

Your consent, including when you opt in to receive SMS or marketing communications.

Performance of a contract or to take steps at your request before entering into a contract.

Compliance with legal and regulatory obligations.

Our legitimate interests in operating and improving our business, communicating with clients and prospects, and protecting our rights, provided these interests are balanced against your privacy rights.

Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. SMS consent and communication records may be retained as needed to comply with carrier and industry rules.

Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to support essential site functions, understand how visitors use the site, and improve performance and content. You may be able to manage cookies through your browser settings. If you disable certain cookies, some website features may not function properly.

How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights
Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your information, subject to legal, regulatory, or contractual obligations.

Object to or restrict certain processing activities.

Withdraw consent at any time where we rely on your consent (for example, for SMS or marketing communications).

To exercise these rights or manage your communication preferences, you can contact us using the information provided in the “Contact Information” section below. To stop receiving SMS messages from us, you can text STOP as described in the Terms and Conditions.

Children’s Privacy
Our services, including the SMS Program, are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it as required by law.

Third-Party Links and Services
Our website, emails, or SMS messages may contain links to third-party websites or services that are not operated by Hiett Benefits. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page and may provide additional notice where required by law. Your continued use of our services, website, or SMS Program after any changes are posted indicates your acceptance of the updated Privacy Policy.

Contact Information
If you have any questions about this Privacy Policy, our SMS Program, or our privacy practices, or if you would like to exercise your privacy rights, please contact us at:

Hiett Benefits (formerly Hiett Insurance)
311 E Main St STE 706, Galesburg IL 61401
Phone: (309) 371-8867
Email: [email protected]
Website: https://hiettbenefits.com